Travelglobe Pty Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our website and services.

​

Information We Collect

When you visit our website or use our services, we may collect the following types of information:

1. Personal Information: We may collect personal information such as your name, email address, phone number, and billing information when you register for an account, make a reservation, or communicate with us.

2. Usage Data: We may collect information about how you interact with our website and services, including your IP address, browser type, pages visited, and the time and date of your visit.

3. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly as a result.

​

How we collect your information

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

​

How We Use Your Information

We may use the information we collect for the following purposes:

1. Providing Services: To provide the services you request, such as making reservations, processing payments, and sending booking confirmations.

2. Improving Our Services: To analyse usage patterns, troubleshoot technical issues, and enhance the functionality of our website and services.

3. Communications: To communicate with you about your account, reservations, special offers, promotions, and other relevant information.

4. Marketing: With your consent, we may use your contact information to send you marketing communications about our products and services, or those of our partners and affiliates.

​

How do we store, use or disclose your information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

How do we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Information Sharing

We may share your personal information with third parties in the following circumstances:

1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or providing other services.

2. Legal Compliance: We may disclose your information when required by law or in response to a valid legal request, such as a subpoena or court order.

3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

​

Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

​

Your Choices

You have the following choices regarding your personal information:

1. Access and Correction: You may review and update your account information at any time by logging into your account settings.

2. Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the communication or by contacting us directly.

 

Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at bookings@travelglobe.com.au