Booking Terms & Conditions
1. Agency 1.1 We act as an agent for and sell travel-related products and services as an agent on behalf of various travel service providers. The services provided to you pertain to that agency relationship. 1.2 We may receive financial and non-financial benefits from travel service providers when we sell their products and services to you. 1.3 Our obligation to you is to (and you authorize us to) facilitate travel bookings on your behalf, arrange relevant contracts between you and travel service providers, arrange travel documentation for the relevant travel bookings, and procure refunds, travel credits, or other forms of compensation where available. 1.4 We exercise care in the selection of reputable travel service providers, but we have no control over or liability for the products and services provided by third parties. We cannot guarantee the performance of any travel service provider. Travelglobe Pty Ltd does not warrant the accuracy, completeness, or fitness for a particular purpose of any products or services provided by any travel service provider and disclaims all implied warranties to the maximum extent permitted by law. Travelglobe Pty Ltd accepts no responsibility or liability for any failure or delay on the part of any third party in providing travel products or services where your booking has been properly processed by Travelglobe Pty Ltd. Travelglobe Pty Ltd is not responsible or liable for any acts or omissions of third parties in relation to any travel products or services booked on your behalf. 1.5 Bookings made on your behalf are subject to the relevant travel service provider’s terms and conditions, including conditions of carriage and limitations on liability. You must read these prior to finalizing your booking. We can provide you with copies of the relevant terms and conditions on request. Once the bookings have been made, you will have a contract with the relevant travel service provider. Your legal rights in connection with the provision of the relevant travel product or service are against the relevant travel service provider and (except to the extent we are at fault) are not against us.
2. Accuracy of Information 2.1 Any brochures or information for travel products and services we provide to you have been supplied by the relevant travel service provider. We are not responsible for the accuracy or completeness of that material, and we accept no liability where that material is inaccurate or incomplete. 2.2 Travelglobe Pty Ltd takes reasonable care that the travel information provided to you is correct, but due to the nature of the travel industry, the information is subject to amendment at any time without notice. You acknowledge and accept that Travelglobe Pty Ltd provides information in good faith. 2.3 You should make your own evaluation of the accuracy or completeness of any information, opinion, and advice. You are solely responsible for the suitability of any travel products and services that you purchase. Travelglobe Pty Ltd is not liable for any inconvenience caused or expense incurred as a result of any unsuitability of travel.
3. Limitation of Liability 3.1 Our travel booking and advisory services come with guarantees under the Australian Consumer Law, which cannot be excluded. These guarantees include that the services: (a) will be provided with due care and skill; (b) will be reasonably fit for the specified purpose; (c) can reasonably be expected to achieve the desired result; and (d) will be provided within a reasonable time. 3.2 If we do not meet any of these guarantees, you have rights under the Australian Consumer Law. 3.3 To the extent permitted by law, neither Travelglobe Pty Ltd nor any of its related bodies corporate, directors, employees, Advisors, or agents accept any liability in contract, tort, or otherwise for any injury, loss (including consequential loss), claim, damage, delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions, or default (whether negligent or otherwise) of third-party providers over whom we have no direct control or any event which is not preventable by reasonable diligence on our part. 3.4 Our liability will also be limited to the extent that any relevant international conventions limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage, and delay to luggage, for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail, and the Paris